TERMS AND CONDITIONS
Travel Experts is a Travel Agency and the Technical Organizer for the trips offered on this website and are having its Registered Office address at
Travelexperts i Malmö AB
211 33 Malmö
Our Agreement With You sets out what you are legally entitled to expect from us when you buy a Package Holiday from us and will not apply to any course of dealings between us other than the Package Holiday booked. Because we sell a wide variety of Package Holidays you should read these terms and conditions carefully and also look for any extended version of the terms and conditions that may be posted on every specific webpage. Always do this before you book, to see how they affect your specific travel arrangements made by us.
Travel Experts in Malmö AB also have asserted guarantees at the chamber of commerce, according to the so-called Travel Guarantee Act.
Travel guarantee is an economic protection for travelers when travel is canceled or aborted. and it applies to package holidays.
The following conditions govern the contractual relationship between Travel Experts (hereinafter the organizer or the tour operator ) and traveler when purchasing package travel.
In addition to these conditions, the organizer may also set supplementary or special conditions.
1.1 What is a package travel?
1.1.1. Package travel means an arrangement that has been designed prior to an agreement consisting of transport and accommodation or any of these services in combination with any tourist service which is a non-essential part of the arrangement and which is not directly linked to transportation or accommodation
1.1.2. In addition, it is a condition that the event lasts more than 24 hours or includes overnight stays and is sold or marketed for a common price or for separate prices linked to each other.
1.2 General obligations of the traveler
1.2.1. The traveler is responsible for having a complete and valid passport and other documents necessary for the trip’s implementation and, if the conditions require, visa and required vaccinations.
1.2.2. For all flights included in the package trip, the passenger must have completed the check in accordance with the travel plan or other instruction.
1.2.3. The traveler must comply with the arrangements stipulated by the organizer or applicable to the services included in the package travel such as hotels, airports, means of transport etc.
1.2.4. The traveler should always act so that the fellow travelers do not mind. Major violations may result in the traveler being dismissed by the organizer or his representative from further participation in the trip.
In such cases, the traveler may provide home transport and bear the costs incurred in connection with this.
1.2.5. At the conclusion of the agreement, the traveler shall inform the organizer of nationality, including information about possession of foreign passports and possibly dual citizenship, in order for the organizer to be able to fulfill his obligation to inform about any passport and visa requirements. The organizer’s obligation to provide information on passport and visa requirements is valid only in relation to EEA citizens.
1.2.6. The traveler should immediately check the receipt, confirm, tickets and other travel documents and check that the information is in accordance with the agreement and that all names are spelled in the same way as in the passport. Any errors should be notified immediately to the organizer.
1.2.7. The traveler shall immediately notify the organizer of any changes to the address, e-mail address, telephone number or other information relevant to the organizer’s ability to contact the traveler.
1.2.8 The traveler shall comply with any rules stipulated by the organizer for the reconfirmation of flights, which are included in individual travel and package tours without travel agents. Failure to do so confirms that the airline concerned has the right to dispose of the reserved seats, and thus the passenger may lose the right to use the remaining flights.
1.2.9. The passenger shall stay up to date on departure places and departure times, and promptly arriving at an airport, requesting information screens and contacting airport staff in case of doubt about which terminal or exit the flight departs from. These tasks are often changed, which is beyond the organizer’s control.
1.2.10. If the traveler has not complied with the above obligations, he / she can not make any claims affecting the organizer, broker or subcontractor for the package travel for the consequences that the passenger’s failure to comply with these obligations entails.
1.2.11. The main traveler is the person who book the trip and thus concludes an agreement with the organizer. The main traveler is the payment manager for the entire booking. All changes and cancellations must be made by the main traveler. Refund for cancellation is made to the main traveler. The main passenger is responsible for providing the organizer with correct contact information so that he can be reached by important messages. The main traveler is responsible for passing on important information to other travelers.
1.3. Price and agreed services
1.3.1. Information in brochures and directories, including the Internet, is included in the agreement.
1.3.2. The traveler must pay the travel price by the date stated in the agreement. The organizer is entitled to charge a first installment when the agreement is reached (registration fee). If the full price of the trip is not paid at the conclusion of the agreement, the remaining amount will be paid at the date specified by the organizer.
1.3.3. The price must be stated in such a way that the full price of the trip is clearly stated. It shall include all services included in the agreement as well as mandatory additions, taxes and fees.
1.3.4. At destination, there may be requirements for airport charges, entrance fees and other local taxes, which it is not possible to pay for when the agreement is concluded, as these depend on local regulations or on the use of additional services not included in the agreement.
1.3.5. Unless expressly stated otherwise, the travel price is based on accommodation in shared double rooms. If you wish to accommodate only one person, the organizer is entitled to charge for a single room, regardless of whether this occurs after the conclusion of the agreement or if it occurs as a consequence of a subsequent unforeseen event, eg. that fellow travelers become sick. Any requirements for single room supplement will be invoiced to the traveler immediately after the organizer received information about or otherwise found the change.
1.3.6. A connecting trip or special arrangement is included in the agreement only if sold or marketed together with the main arrangement for a common price or for separate prices linked to each other.
1.3.7. Any special services / achievements at the traveler’s request are included in the agreement only if these are explicitly confirmed by the organizer.
1.3.8. If, for a package trip, a minimum number of participants is required for the trip to be completed, the organizer’s marketing material must state how many participants are required for the trip to be carried out and the time when the passenger must have been informed last week that the trip does not go off . If the minimum number of participants is not required for the trip to be completed, the organizer has the right to set the trip. In such cases, the traveler is not entitled to damages.
1.3.9. The organizer must inform the traveler of passport and visa requirements and the health regulations applicable during the trip before the agreement is concluded.
1.3.10. The organizer’s obligation to provide information on passport and visa requirements applies only to nationals of states in the European Economic Area (EEA). If the passenger is not a national of such a state, the traveler is responsible for finding out what is applicable to passport and visa.
1.3.11. The organizer must, prior to the contract, inform the traveler of the possibility of signing travel insurance and / or possible cancellation insurance / protection. If the organizer offers cancellation insurance / protection and the traveler wishes to sign this through the organizer, the passenger must inform the organizer of this no later than when a package travel agreement is reached. Cancellation / Protection can not be added afterwards.
1.4. Conclusion of the agreement
1.4.1. The agreement becomes binding on the parties when the organizer has confirmed the traveler’s order in writing. The organizer must confirm the traveler’s order without delay.
1.4.2. The organizer may instead decide that the agreement becomes binding on the parties when the organizer has confirmed in writing the passenger’s order and the traveler has paid a registration fee within the agreed period or, if no registration fee is due, the full fare according to the organizer’s instructions. Such provision shall be clearly stated by the organizer’s terms and conditions.
1.4.3. If the passenger fails to pay in accordance with the agreement, the organizer has the right to cancel the agreement. In such event, the organizer shall be entitled to payment of the amount that the traveler would have paid if the passenger had canceled the trip in accordance with the organizer’s cancellation terms.
2. Amendment of the agreement
2.1. Change of price
2.1.1. If the organizer gains cost increases after the agreement referred to in 1.4 above has become binding on the parties, the organizer may raise the price of the trip by an amount corresponding to the cost increases if these are due to:
* changes in transport costs, including fuel prices,
* Changes in taxes, duties and fees or fees for certain services, such as airport, port, landing and start-up fees,
* Changes in exchange rates used to calculate the price of the package travel.
2.1.2. In such cases, the price may be increased by an amount corresponding to the passenger’s share of the cost increase suffered by the organizer for the implementation of the agreement. For example, if a fee according to item 2.1.1. above increases by 100 sek for each traveler, the price may be increased by the same amount.
2.1.3. The right to price increase as above is only available if the cost increase exceeds 100 sek.
2.1.4. The price may not be increased during the last 20 days prior to the agreed departure date. The organizer shall notify the traveler as soon as possible of the price changes.
2.1.5. The price of the trip should be reduced accordingly, if the organizer’s costs decrease earlier than 20 days before the agreed departure date, for the same reasons as stated above. In case of cost reduction, the price should be reduced only if the cost reduction exceeds 100 sek.
2.2. Transfer of package travel.
2.2.1. The traveler is entitled to transfer the trip to another person. However, it is a prerequisite that the person to whom the package trip is transferred complies with the terms and conditions of the organizer, upon the conclusion of the agreement, and the requirements for participation in the package travel. The right to transfer the trip may be limited, in whole or in part, by the organizer, if a transfer is not possible due to conditions imposed by the subcontractor. For example, if An airline ticket under the terms of the airline may not be transferred, a transfer of the package trip means that the passenger is not refunded for the flight ticket and that the person to whom the trip is transferred must buy a new air ticket. Restrictions on the right to transfer a trip should always be clearly stated in the agreement.
2.2.2. The traveler and the party to whom the package travel is transferred is jointly and severally liable for the amount remaining to be paid for the trip and for all additional costs resulting from the transfer. In addition, the organizer is entitled to reasonable compensation for the extra work that this has as a result of the transfer.
2.3. Changes after conclusion of the agreement
2.3.1. The traveler’s requests for changes before departure
188.8.131.52. For changes after the conclusion of the agreement, the date of travel, travel destination, hotel, travel participant etc., the organizer, in addition to reimbursement of the actual costs incurred by the change, has the right to charge an administrative fee.
184.108.40.206. After the agreement has become binding, it is often not possible to make changes to the contracted services. This may apply for example. cruises, airline tickets and hotel rooms, as stated in the agreement. As a result, the traveler does not have the right to refund the part of the package travel price that is the cost of these services.
2.3.2. Organizer’s changes / cancellation before departure
220.127.116.11. If the trip can’t be carried out as agreed, the passenger shall be informed as soon as possible.
18.104.22.168. However, this does not apply to changes or deviations that may be considered to be of minor importance to the traveler.
22.214.171.124. If the change causes the travel’s economic value to be reduced, the traveler is entitled to a reduction in the price.
126.96.36.199. If the changes made to the agreement are material to the organizer, or if the voyage is canceled without the traveler being liable, he / she may:
* cancel the contract and recover the full amount paid by him / her under the agreement, or
* Participate in another package trip, if the organizer can offer this.
188.8.131.52. The traveler must inform the organizer of his choice within a reasonable period of time after receiving a change or resignation.
184.108.40.206. If the replacement trip is less than the original package trip, the organizer will refund the price difference to the traveler.
2.3.3 Organizer changes after departure
220.127.116.11. Due to later events, the organizer may, after departure, not provide parts of the agreed services. In such cases, the organizer shall offer replacement arrangements.
18.104.22.168. For some package tours, due to their special character, it can be hard to predict the precise course. Changed natural conditions, road change, political events, etc. may cause the organizer to make changes to the travel plan. In such cases, the organizer shall provide the traveler with compensation arrangements if possible. If the change causes a deterioration for the traveler, this may be entitled to damages and / or deductions.
22.214.171.124. If changes to the contracted services under 126.96.36.199 or 188.8.131.52 are due to circumstances beyond the organizer’s control which it could not reasonably have expected to count on when the contract was concluded and whose consequences could not reasonably have avoided or overcome, the traveler is not entitled for damages. If changes are made to a subcontractor that the organizer has hired, the organizer is free of liability if only due to a circumstance beyond the subcontractor’s control.
3. Termination of the Agreement
3.1. The traveler’s cancellation of the trip
3.1.1. The traveler’s cancellation of travel shall be in accordance with the terms of the agreement. Unless otherwise stated, notice of termination shall be made in writing.
3.1.2. The traveler is entitled to cancel a trip. At the cancellation of the traveler, the organizer is entitled to compensation for the costs incurred by the organizer as a result of the cancellation.
The organizer can provide reasonable standard cancellation fees on the basis of the date of cancellation. If there are no standard cancellation charges, the traveler is entitled to refund the package travel price less any costs that the organizer is required to pay. At the request of the traveler, the organizer shall report in writing how the costs are calculated.
3.2. The travelers and the organizer’s right to withdraw from the agreement due to force majeure.
3.2.1. Both the organizer and the traveler have the right to withdraw from the agreement, after the agreement has become binding on the parties, at or near the destination or along the planned route, natural disaster, war action, general strike or other intervention event that significantly affects the performance or conditions of the trip occurs. on the travel destination at the time of the trip. If the traveler or organizer withdraws the agreement under this provision, the traveler is entitled to recover what he / she has paid under the agreement. If the organizer waives the agreement under this provision, the traveler is not entitled to damages.
3.2.2. The assessment of whether an event is considered to be such an event as specified in 3.2.1. Shall be made taking into account official statements from Swedish and international authorities. A resignation of the Ministry of Foreign Affairs from travel to the current travel destination shall be regarded as such an event.
3.2.3. The traveler is not entitled to cancel pursuant to 3.2.1 if, at the time of the agreement, he or she knew that such an intervention event referred to in this paragraph existed or if the event was generally known.
3.2.4. If the traveler is not entitled to cancel the trip pursuant to 3.2.1 but still cancel, the cancellation rules apply in section 3.1.
3.2.5. For round trips, the traveler is only entitled to cancel such part of the package trip affected by the intervention event. However, if this part of the package trip is an essential part of the package trip, the traveler is entitled to cancel the entire trip.
3.3. Cancellation and Cancellation Insurance3.3.1. If the passenger reached agreement on cancellation or cancellation insurance, the trip may be canceled in accordance with the terms and conditions for cancellation or cancellation insurance. 4. Errors and shortcomings
4.1. Reklamation4.1.1. In the event of a failure of the agreed services, the traveler must immediately, after he or she noticed or should have noticed the error, advertise to the tour operator, its representative or to the subcontractor to which the fault relates, to allow the organizer to correct the error. Complaints should be made on the journey if possible.
4.1.2. The traveler shall, as far as possible, ensure that the claim is documented in writing by the organizer or his subcontractor in place.
4.1.3. The traveler may not invoke errors if no claim has been made in accordance with the above.
4.1.4. Claims for damages or deductions must be made to the tour operator as soon as the trip ends.
4.1.5. If claims are made due to errors in the contracted services later than two months from the date when the traveler noticed or should have noticed the error, the traveler is deemed to be missing the right to invoke the error.
4.2. Correction of errors
4.2.1. If the organizer invites the fault to be rectified, the traveler can not claim a deduction or cancel the contract, provided that the cancellation takes place within a reasonable time and at no additional cost or significant disadvantage for the traveler.
4.2.2. The passenger should always limit damage to the extent possible.
5. Limitations in the organizer’s liability
5.1. The organizer’s liability for claims due to damage or malfunction is limited to at any given time limits, as stated in the Warsaw and Montréal Conventions (for aviation) and the Athens Convention (for sea and water transport). The organizer’s responsibility may therefore not exceed what is applicable to the subcontractor (s) who are directly responsible for the inadequate service.
5.2. Airlines are directly responsible for the correct implementation of transport under the Warsaw and Montréal Conventions, EU Regulation 889/2002, EU Regulation 261/2004 and the Aviation Act.
5.3. The above means that, in the event of late, lost or damaged baggage, the traveler must primarily advertise and claim against the contracting or transporting airline. The claims must be made as soon as the events come to the traveler’s attention.
Loss or damage notification should be made at the airport of arrival, where possible, with a report on injury (eg PIR report). 5.4. The organizer is not responsible for medicines, any valuables such as camera, cash, jewelry, etc., which are stored in checked-in luggage. Some airlines offer a special insurance for theft-required items. In such cases, special declaration must be made directly to the airline upon check-in.
5.5. It should be noted in particular that airlines often have mutual agreement on how they take care of each other’s flights. In order to facilitate the traveler in case of complaints and inconvenience, according to the Montreal Convention, he / she is always entitled to choose whether the claim must be made to the airline listed on the travel documents (the contractor) or the airline actually carrying out the transport (transport).
6.1. The parties should try to settle disputes concerning the interpretation or application of the agreement through negotiations.
If the parties can not agree, the dispute can be tried by the General Complaints Board or by the General Court.
Travel Experts in Malmö AB have asserted guarantees at the chamber of commerce, according to the so-called Travel Guarantee Act.
Travel guarantee is an economic protection for travelers when travel is canceled or aborted and it applies to package holidays.
The above conditions govern the contractual relationship between Travel Experts (hereinafter the organizer or the tour operator ) and traveler when purchasing package travel.
In addition to these conditions, the organizer may also set supplementary or special conditions.