INFORMATION ABOUT YOU
This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preferences, interests and activities and any information about other persons you represent (such as those on your booking). Your information is collected when you request information from us, contact us (and vice versa), make a booking, use our websites, link to or from our websites and any other engagement we or our business partners have with you.
We may update your information whenever we can to keep it accurate.
Our Use of Your Information
(a) For the purpose of providing you with our services, we may disclose and process your information outside the EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security or any other purposes which they determine appropriate.
(b) We may collect and process your information for the purposes set out below and disclose the same to our partnered companies for business purposes and also to companies and our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the EEA). These purposes include administration, service, quality and improvement-related activities, customer care, product innovation and choice, business management, operation and efficiencies, risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, advertising and marketing, loyalty programmes, profiling customer purchasing preferences, activities and trends, dispute resolution/litigation, credit checking and debt collection.
(c) Information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
If you do not agree to ”Our Use of Your Information” above, we cannot accept your booking.
(a) Using your information, we may from time to time contact you with or make available to you (directly or indirectly) information on offers of services and forthcoming events from us or our partnered companies. We will tailor the information you receive or see; this will enable us to make available to you more personalised and relevant communications. We may use innovative technologies and work with business partners to achieve this.
(b) We will assume you agree to email when you make an e-booking or provide us with your email.
(c) If you do not wish to receive such information or would like to change your preference, please refer to “Your Rights” below.
(a) After written request you are entitled to a copy of the information we hold about you and to correct any inaccuracies.
(b) You have the right to ask in writing not to receive direct marketing material from us. Once notified by you, we will take steps to stop using your information in this way.
Outside the European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country.
“COOKIES” AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s) or other e-platforms where our advertising is displayed, cookies may be used.
Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.
We have taken all reasonable steps and have in place appropriate security measures to protect your information.
CHANGES TO THIS POLICY
DATA NOTICES CUSTOMER DATA
To provide your holiday and ensure that it runs smoothly, we (and your travel agent, if you use one) need to use information such as your name and address, special needs, dietary requirements, etc. Please be informed that we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies; we may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. When you make this booking, you consent to this information being passed to the relevant people.